About the course

This recorded session introduces the change management workflow in ServiceNow, with a practical focus on creating a CHG record and understanding how the CAB approval process fits into the overall lifecycle. It is designed as a concise walkthrough for learners who need a clear operational view of how change requests move from creation to review and approval.

Who the course is for

• IT service management team members who work with change records
• ServiceNow users involved in submitting, reviewing, or coordinating changes
• Team leads, coordinators, and support staff who need a clearer view of CAB approval steps

Course author

Victor Steć

Requirements or prerequisites

• Basic familiarity with IT service management terminology is helpful
• Prior exposure to the ServiceNow interface is recommended but not required

Learning objectives

• Understand the purpose of a CHG record in the change management process
• Follow the main steps involved in creating a change in ServiceNow
• Recognize how CAB approval supports review and decision-making
• Identify the key information that should be captured before submitting a change for approval

Estimated completion time

38 minutes