About the course

This short training introduces the basics of on-call support for the Europ Assistance eShop on Drupal. It focuses on how to review logs, spot likely problem areas, and carry out first-pass troubleshooting when an incident or service issue is reported.

Who the course is for

• On-call support engineers
• Application support analysts
• Operations team members supporting the Drupal eShop
• Technical team members who need a quick incident-triage refresher

Course author

[Add course author]

Requirements or prerequisites

• Basic familiarity with the Europ Assistance eShop support context
• Working knowledge of Drupal at a support level
• Access to relevant logs, monitoring tools, and support environments

Learning objectives

• Understand where to look first when a production issue is reported
• Check logs and identify the most relevant error signals
• Use available information to narrow down the likely source of a problem
• Apply a simple first-line troubleshooting approach during on-call support
• Escalate issues with clearer technical context when needed

Estimated completion time

10 minutes